I've been involved with technical writing and editing since the 1980s, well before Windows, Macintosh, or Linux existed. I've participated in many, many interviews from both sides of the table. Here are suggestions for a new framework that respects candidates while effectively evaluating their capabilities.

AI can assist with documentation tasks, but it can’t replicate the crucial analytical skills, user advocacy, and nuanced understanding that define effective technical communication.

I was paying attention all these years, even if I wasn’t always listening.

The managers we encounter shape our careers. They can be powerful allies, propelling us forward, or significant roadblocks.

Stop confusing your users. Learn how clear, concise, and actionable messages can reduce frustration and improve your product.

Imposter syndrome seems endemic, but the treatment is easy.

Good writers know that all writing can be improved. Starting right makes for less work. Here are thirteen tips to help make your technical writing great.

The quest for the elusive “unicorn” candidate — a flawless match for every job requirement — has become a hiring trap. While the intention to find top talent is understandable, this pursuit often backfires, sidelining skilled individuals and perpetuating systemic inequities. Here’s why chasing perfection harms companies and how they can adopt smarter, more inclusive practices.

What NOT to say to a Technical Writer.

Technical writers do far more than just "write." From diving deep into research and conducting interviews with SMEs to planning content, managing tools, designing graphics, and ensuring compliance with industry standards, their role is multifaceted.

How do you answer questions about language and usage? Is it “click,” “tap,” “hit,” or “press” the button? Which tense is best? Can I address the reader?
If you don’t already have a style guide, get one. An easy way to start is to use an existing guide and build from it.

A content audit is far more than a routine check—it’s a strategic process to ensure technical documentation is accurate, consistent, and user-focused.